Did my order go through?
An order confirmation is sent to your email immediately after the order is placed. Check your inbox and junk mail. If it is missing, chances are that your order did not go through correctly. Please contact our customer service and we’ll sort it out!
I did not receive an order confirmation.
As soon as your order is placed, an order confirmation goes to the email address you entered in the checkout. If it is missing, double check your spam folder and add firstname.lastname@example.org to your contact book for future purchases. If it’s still missing, chances are there was something wrong with the order. Contact our customer service team and we’ll sort it out for you.
How much do I pay for shipping?
The shipping charge will be added to your order and visible on your receipt before you check out. The shipping is based on the destination country.
What are the accepted payment methods?
We accept online card payment with MasterCard, VISA or via PayPal.
When do I receive my order?
Standard ship times for domestic orders is between 5-10 business days. For international orders shipping can take 2-4 weeks.
Do I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. We cannot control and is not responsible for any duties/taxes applied to your package upon delivery. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Can you send my delivery quoted in custom purposes as a gift?
No. We have to state that all price facts have to be declared correctly on our parcels. If an item is on sale we will declare the sale price and not the suggested retail price of the item.
Can I track my order?
Yes, you will receive a tracking number in your shipping confirmation e-mail.
What is your returns policy?
You have the right to cancel your purchases without giving any reason within a period of 14 calendar days after the day of delivery of the goods. We only want the goods in the same condition as you received them: unworn and with original labels still attached. All items returned should include the completed returns note with an order reference number and your contact details. Unidentified returns may not be eligible for a refund.